Titans of Customer Engagement
Titans of Customer Engagement

Episode · 4 weeks ago

It’s Time For A Bot: Level Up Your Customer-Facing Functions


You either love bots or you hate them. If you hate them, you just haven’t experienced one that’s been done right yet.

Auburn Berry, Director of Social Media, PR, Brand Activation & Guest Relations at European Wax Center, works hard with her team to intensify how useful bots can really be, both internally and externally.

Auburn joins us for this episode to discuss:

  • Her journey of exploration toward the elusive utopian CX and beyond
  • Extending authentic in-center experiences into digital communication channels
  • What it’s like to put human needs at the center of technological design
  • Why your agents are your heroes and how to better support them

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Episodes (16)