Titans of Customer Engagement
Titans of Customer Engagement

Episode 18 · 3 months ago

Community as an Art: A Canvas for Human Connection


Community is a word we’re all familiar with, and it’s a product of human instinct. Today, companies bank into that natural draw to create thriving, engaging networks where their customers can connect and solve problems together.

In this episode, we speak with Alexis Brown, Senior Manager of Global Community at Zoom, about what makes measuring community success more than just a science.

Join us as we discuss:

  • Building the Zoom community in under five months
  • Giving your community a proper team to share the workload
  • Key takeaways from navigating a community’s hyper-growth phase
  • Blending a variety of metrics to define success accurately  

To hear more interviews like this one, subscribe to Titans of Customer Engagement on Audible, Spotify, or your preferred podcast platform.

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