Titans of Customer Engagement
Titans of Customer Engagement

Episode · 2 weeks ago

How Many Jobs Can One Well-Run Customer Engagement Community Perform?

ABOUT THIS EPISODE

Building a successful community is about building a forum where everybody’s development is not just recognized, but nourished.

This key principle is what makes the Adobe Experience League such a success.

In this episode, I interview Keith Buchanan, Adobe’s Experience League Community Architect, about the many key functions a well-run customer engagement community can perform.

Join us as we discuss:

  • Keith’s journey to becoming a Community Architect
  • The inner workings and many functions of well-run communities
  • Community management when things don’t go according to plan
  • What makes Adobe’s Experience League such a success

Check out these resources we mentioned during the podcast:

To hear more interviews like this one, subscribe to Titans of Customer Engagement on Audible, Spotify, or your preferred podcast platform.

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