Titans of Customer Engagement
Titans of Customer Engagement

Episode · 2 weeks ago

How Many Jobs Can One Well-Run Customer Engagement Community Perform?


Building a successful community is about building a forum where everybody’s development is not just recognized, but nourished.

This key principle is what makes the Adobe Experience League such a success.

In this episode, I interview Keith Buchanan, Adobe’s Experience League Community Architect, about the many key functions a well-run customer engagement community can perform.

Join us as we discuss:

  • Keith’s journey to becoming a Community Architect
  • The inner workings and many functions of well-run communities
  • Community management when things don’t go according to plan
  • What makes Adobe’s Experience League such a success

Check out these resources we mentioned during the podcast:

To hear more interviews like this one, subscribe to Titans of Customer Engagement on Audible, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Titans of Customer Engagement in your favorite podcast player.

In-Stream Audio Search


Search across all episodes within this podcast

Episodes (14)