Titans of Customer Engagement
Titans of Customer Engagement

Episode 22 · 1 month ago

Diversifying Metrics and the Rise of the Conversation Curator

ABOUT THIS EPISODE

Our guest today is none other than Legendary Khoros Titan, Claudius Henrichs, Head of Community at Dataiku. He brings a wealth of knowledge and experience as a passionate community member throughout the years.

Claudius has been noticing more awareness around how closely related the learning experience, and the community experiences are. Businesses are realizing that the Community Manager establishes communication between many company departments to the customer/audience, making it an essential component of user advocacy.

Join us as we discuss:

  • The growing availability of education in communities.
  • How brands could better intertwine the online build-up and aftermath with the in-person event itself
  • The importance of organizations showing respect for the audience and their preferred channel
  • Transparency of metrics and data across your organization and departments​​

To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one.

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