A community, whether in-person or virtual, isn’t just a set-it-and-forget-it type of project. It takes a lot of involvement from all types of users and leaders to create a space that invites participation.
In this episode, I interview Dameon Welch-Abernathy (aka “PhoneBoy”), Cyber Security Evangelist at Check Point, about launching, growing, and leading user communities.
What we talked about:
- How to handle the hard stuff in community conversations
- Leadership strategies: empathy, transparency, and leading by example
- Scaling communities relies more on people than automation
- Lessons that apply from a customer support career
Check out these resources we mentioned in the episode:
- Check Point’s user community is CheckMates
- Dameon is a podcast host at CheckMates Go
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