Titans of Customer Engagement
Titans of Customer Engagement

Episode 24 · 1 month ago

Gamification in the Wild: Giving back to build Brand Loyalty

ABOUT THIS EPISODE

Welcome back to Titans of Customer Engagement, A Customer Experience Podcast by Khoros.

We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, Chris Vetrano (@cvetrano).

This Khoros Titan found his passion for engagement after being inspired by the Pop Music Industry and running his own American Idol Fantasy league. Now, leading the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride-sharing.

Hosted by Khoros Oracle and Business Value Consultant Jake Roadhouse, so you know it’s going to be quite the conversation. So sit back and enjoy the show.

Here’s a sneak peak into the discussion

  • Finding passion for engagement in unexpected places
  • What goes into actually 'caring' about Customer Experience
  • Why Community makes perfect sense to 'operationally' help a business
  • How has Lyft evolved to accommodate Social in their business
  • Lyft's innovative 'Bike Angels' program, and more! 

To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one.

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