Titans of Customer Engagement
Titans of Customer Engagement

Episode · 1 week ago

The IT Community: Building the Right Fit & Overcoming Resistance

ABOUT THIS EPISODE

We’re spending the majority of our time on digital devices; now more than ever. And, as we look to the future, we’ll all need to be aware of where we spend our digital attention.

If a work community doesn’t have ease of access with their current platform, they’ll migrate to another.

Becky Scott, Senior Manager of Technical Community at Jumpcloud, is here to build a community for IT professionals with the right series of tools to keep everyone on-board.

Becky joins us for this episode to discuss:

  • The importance of community to businesses
  • Becky’s reason for starting a community
  • How we spend our digital attention & convincing people to use different channels
  • Overcoming resistance & expectations when building a community
  • Actionable advice for the audience

To hear more interviews like this one, subscribe to Titans of Customer Engagement on Audible, Spotify, or your preferred podcast platform.

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Episodes (16)