Titans of Customer Engagement
Titans of Customer Engagement

Episode 23 · 1 week ago

Keeping It Simple: Building a Memorable Community Experience

ABOUT THIS EPISODE

We’re honored to be joined by Legendary Khoros Titan, and one of our most respected Atlas contributors, Stan Gromer, Director of Community at Upwork.

With over 20 years of experience, including running gamer forums before he even got to highschool, Stan knows patience is key when nurturing a community. Pull up your notepad and walk away with a few lessons!

Here's a sneak peek of the discussion:

  • Combining community and marketing data for a more accurate CX journey
  • Keeping things simple to foster functionality and growth.
  • Engaging community members as key stakeholders in major changes to the community.
  • The importance of accessible, successful onboarding.  

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Episodes (23)