Titans of Customer Engagement
Titans of Customer Engagement

Episode · 1 year ago

NetApp Community Channels: Measuring Growth & Implementing New Features


Finding the best ways of interacting effectively within channels between customers and NetApp can be a challenging journey. Through tracking measured growth & implementing new features, NetApp continually provides a first-rate experience.

Drew Claybrook, Digital Support Community Manager of NetApp, joins the show to discuss his experience with NetApp and how they’re expanding community channels to provide even better customer support.

What we talked about:

- Helping customers effectively within channels with a focus on community

- How to measure the success around the growth of the community

- Beneficial additions within the community & implementing new features

- Actionable next steps for listeners after the podcast

Check out these resources we mentioned during the podcast:

- NetApp KB TV Youtube Channel

- NetApp on Facebook

To hear more interviews like this one, subscribe to theTitans of Customer Engagement Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

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