Titans of Customer Engagement
Titans of Customer Engagement

Episode 21 · 1 month ago

The Value of Internal & External Brand Communication

ABOUT THIS EPISODE

Working in digital engagement is a constant learning process filledwith many opportunities to test, learn, and change directions. If there is one thing you can take away from today's guest, it’s that learning and shifting is all part of the growth process.

Jeff Shurtliff, Business Applications Manager & Developer at RSA, joins the podcast to share his experience in launching new digital programs, and how to support and inform customers by involving them in development and testing.

Here's a sneak peek:

  • Community integrations with both JIRA and SFDC to help bring the power of community to key internal teams whose participation and contributions are critical to overall community performance.
  • The importance of User Acceptance Training, particularly in a large deployment
  • The importance of internal and external communications when making changes to the community
  • Utilizing easy to access data to help plan knowledge content for the community

Subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one.

In-Stream Audio Search

NEW

Search across all episodes within this podcast

Episodes (24)