Titans of Customer Engagement
Titans of Customer Engagement

Episode · 9 months ago

Leadership Tips for Building a User Community


A community, whether in-person or virtual, isn’t just a set-it-and-forget-it type of project. It takes a lot of involvement from all types of users and leaders to create a space that invites participation.

In this episode, I interview Dameon Welch-Abernathy (aka “PhoneBoy”), Cyber Security Evangelist at Check Point, about launching, growing, and leading user communities.

What we talked about:

- How to handle the hard stuff in community conversations

- Leadership strategies: empathy, transparency, and leading by example

- Scaling communities relies more on people than automation

- Lessons that apply from a customer support career

Check out these resources we mentioned in the episode:

- Check Point’s user community is CheckMates

- Dameon is a podcast host at CheckMates Go

To hear more interviews like this one, subscribe to Titans of Customer Engagement on Audible, Spotify, or your preferred podcast platform.

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